Term of Purchase & The Safe Passage Protocol
At Ginny Garden, every order begins with a shared understanding of the natural world. Whether your plant is traveling across Bangkok, across the globe, or being handed over directly at a pop-up event, handling living art requires precision and trust. By confirming your order, you agree to the following commitments—designed to protect both the health of the plant and the integrity of our partnership.
1. Plant Classifications & What You Will Receive
Throughout our store, the images shown represent the real plant you will receive.
If a listing differs from this standard, it will be explicitly stated in the product description.
2. Product Representation & Natural Variation
Living plants evolve daily. Minor differences in leaf shape, color, and venation are entirely normal, and your plant will continue to develop its unique character once it settles into its new space. Additionally, please keep in mind that depending on your device and screen settings, the actual color and texture of the plant may appear slightly different from the digital images. We ask that you review all photos and details carefully before completing your order.
3. Address Accuracy & Delivery Success
The swift and safe arrival of living art relies entirely on precise shipping details. We ask that you carefully double-check your address and contact information at checkout. Ginny Garden cannot be held responsible for extended transit times, delivery failures, or resulting plant stress caused by incorrect or incomplete address entries.
4. Finality of Sale
Because our specimens undergo stress during transit and environmental changes, they cannot safely survive two-way shipping or abrupt relocations. To protect the health of our collection and to ensure immediate export processing, all sales are strictly final upon payment. We do not accept cancellations, returns, exchanges, or offer compensation for differences in appearance or other subjective reasons.
5. International Customs & Import Permits
For our global collectors, it is your sole responsibility to verify your local import regulations before placing an order. If your country requires an Import Permit, you must provide it to us before the package leaves Bangkok. Ginny Garden is not liable for packages delayed, opened, confiscated, or destroyed by your local customs authority due to missing permits, unpaid duties, or unexpected agricultural policy changes. In these events, the Live Arrival Promise (detailed in Section 8) is voided.
6. The Safe Passage Protocol
We guarantee that every plant leaves our nursery in peak health, having passed a strict pre-departure evaluation. If a plant fails this final health check and is not in the condition to confidently survive transit, we will immediately notify you, cancel the order and issue a full refund prior to shipping. Our precise packing, phytosanitary certification, and carrier protocols are outlined in detail on our Shipping page.
7. Transit Risk & "Botanical Jet Lag"
Travel is a significant transition for living organisms. You acknowledge that "Botanical Jet Lag"—which may include yellowing foliage, dropped leaves, or root damage—is a natural part of the transportation process. Cosmetic transit stress does not constitute a damaged or dead plant. While we ensure every specimen leaves our care in peak condition and guarantee Live Arrival (detailed in Section 8), we cannot be held responsible for uncontrollable carrier delays, extreme weather, or customs holds. (For care tips, please review our 5 Steps to Beat Shipping Stress guide).
8. The Live Arrival Promise & Claims
We define "Live Arrival" strictly as a plant delivered, capable of resuming growth.
The Claim Process: In the rare event a plant arrives structurally compromised (dead upon arrival), you must contact us within 24 hours of receiving the package. You are required to provide a continuous, unedited unboxing video so we can accurately assess the plant's condition.
Resolution: If the plant fails to meet our Live Arrival standard due to factors within our control prior to handover, we will work with you directly to provide expert recovery guidance or negotiate a fair and reasonable solution based on the specific circumstances.